Admissions automation with clear human boundaries.
Finnor is built to capture missed, overflow, and after-hours admissions moments while keeping decisions, judgment, and escalation ownership with the treatment center.
Operating boundary
Human team owns next steps
Boundary 01
Human admissions teams stay in control
Finnor prepares context for the admissions team. People remain responsible for rapport, eligibility, clinical judgment, and next steps.
Boundary 02
Finnor does not diagnose or recommend treatment
The workflow is designed for non-clinical intake capture and handoff. It does not make diagnoses, treatment recommendations, or admissions decisions.
Boundary 03
Urgent language routes to human escalation path
Centers define the escalation path for urgent or concerning language. Finnor flags that language and routes it according to the approved process.
Boundary 04
Center-approved scripts and knowledge boundaries
Pilot scripts, intake questions, and knowledge boundaries are approved before use so the system stays within the center's operating model.
Boundary 05
Public-info-only demo builder
The personalized demo builder uses public website information and user-provided inputs. It is not a production deployment or a claim about private systems.
Boundary 06
Unknown fields stay marked unknown
If a caller does not provide a field, the handoff should show that it is unknown rather than inventing or assuming an answer.
Boundary 07
Data minimization during pilots
Pilots should collect only the information needed to test call capture, structured summary, escalation, and follow-up workflow.
Boundary 08
Scoped deployment before production
Finnor is intended to start with a defined routing scope, reviewed scripts, test scenarios, and clear handoff ownership before broader use.
What Finnor does not replace
The center remains the decision-maker.
Compliance note
Compliance depends on final deployed stack and agreements.
Trust and compliance are not created by copy on a website. They depend on the final routing, data handling, vendor agreements, access controls, retention settings, and the center's own policies. Finnor's pilot process is scoped so those decisions can be reviewed before production.
Conservative operating principle
Capture the call, structure the handoff, escalate urgent language, and leave admissions decisions to the human team.